Questions? 866.278.2489 Monday-Friday 9am-6pm PT |
About BrainyGames.com
Welcome to BrainyGames.com! We are one of the largest retailers of games and gaming products in the country and therefore receive great volume pricing which in turn is passed on to our customers.
When you place your order today, you'll get your product quickly. Plus, we offer no-hassle returns - your satisfaction is guaranteed. Please read our return policy.
We are here to answer your calls Monday through Friday, 9am to 6pm Pacific Time. Call 866.278.2489. If you have any questions regarding your order, products, or returns, please send an e-mail to the appropriate e-mail address listed below. We strive to get your e-mail answered within 24 hours.
Enjoy safe, secure shopping. BrainyGames.com uses a safe and secure online ordering system that protects your privacy every step of the way. BrainyGames.com's store is hosted by Yahoo to ensure the maximum security available.
We work hard to provide you with a great shopping experience at BrainyGames.com, and are confident you'll enjoy the products you purchase.
Thanks for shopping with us!
The BrainyGames.com Team
Contact us
| Corporate Office | BrainyGames.com C/O ArtCity, Inc. 1503 E Del Amo Blvd Carson, CA 90746 |
|---|---|
| Hours | Monday through Friday, 9am to 6pm Pacific Time |
| Toll Free | 866.278.2489 |
| Local | 310.605.5366 |
| Fax | 310.943.1806 |
| Questions about products? | infodesk@artcitycorp.com |
| Questions about your order? | orderdesk@artcitycorp.com |
| Questions about returns? | returnsdesk@artcitycorp.com |
Shipping Policy
| Continental U.S. | $6.00 + 6% of sub-total |
|---|---|
| Alaska, Hawaii Puerto Rico, U.S. Territories |
$6.00 + 10% of sub-total |
| APO, FPO | $10.00 + 10% of sub-total |
| 3 Day Service | $15.50 + 8% of sub-total |
| 2 Day Service | $21.00 + 10% of sub-total |
| Next Day Service | $34.00 + 15% of sub-total |
| Heavy orders Oversize orders Freight Truck delivery |
Shipping rate is based on weight, size, and location of delivery. You will be contacted for approval before shipment. |
Return Policy
Your satisfaction is our top priority and we want you to be completely satisfied with your purchase. We have established specific guidelines to ensure a quick and hassle-free return and exchange process. We have a fully staffed team of experts who can walk you step by step through this process.
PLEASE INSPECT YOUR ORDER IMMEDIATELY UPON ARRIVAL. If your item was shipped to you by motor freight, please inspect the product for visible damage before the carrier leaves. It's important that any damage is noted immediately before the driver leaves otherwise the carrier's insurance policy may not cover the damage/loss. I if the package and item are visibly damaged, refuse the shipment and do not sign for the delivery. Please make any notations on the Bill of Lading (delivery receipt).
If you are not satisfied with your purchase - you can return or exchange the item within 30 days of receipt as long as the item is returned in new, unused and resalable condition inside its original packaging.
All items properly returned under this policy are eligible for a refund. We will credit you for the total purchase price, upon receipt of the item, less any applicable restocking fees. Additional fees may apply if not returned in original packaging. Return shipping costs will be at the customer's expense.
Returns will be inspected prior to credit given. Please remember, credit card companies vary in the time they post credits to accounts. Please allow one to two billing cycles for the refund to appear on your statement.
Request an RMA (Return Merchandise Authorization). Please e-mail our returns department or contact customer service at 866.278.2489 to receive an RMA number and return instructions. In the unlikely event that your order is incorrect, missing parts, damaged or defective please e-mail Customer Support or call us within 30 days and we will send you the correct item, replacement item, or replacement parts at no cost to you. Our customer service hours are Monday through Friday, 9am to 6pm Pacific Time.
A restocking charge may apply to specifically noted items. Certain orders cannot be returned due to their uniqueness and personalization to your specific request. Please click on the More Info Tab and then the Return & Exchange link on the page of the item you ordered to determine the exact fee.
